At Novella and Co we offer a FREE Online Colour Match service by sending in photos of your hair to our shade experts. WIf you're still unsure, check out our full colour chart which displays all of the shades we offer in high quality. You can also visit our Pretoria Flagship store for an in person match.

Keeping your Hair Extensions maintained and in good condition is the key to their longevity! Our brand new Haircare range "Hair fuel" have been specifically formulated for use with our Premium Synthetic Hair Additionally, check out our blog below for our top tips on maintaining your new hairpiece!

Absolutely! For shorter hair types, we either recommend our 1 Piece Clip-ins or 5 Piece Clip-ins to ensure a seamless blend. If your natural hair has a blunt cut or is thick towards the ends, opt for our Super Thick 5 Piece Hair Extensions for a seamless blend. For short hair which is on the finer side, you'll need our 1 Piece Hair Extensions as these provide all the length and volume you need, without the added bulk.

We offer returns on all unopened Hair Extensions within 30 days, providing your product adheres to our hygiene policy and hasn't been opened and/or worn. Please refer to our full policy below for more details.