Bookings: Clients are to required arrive 15min before their appointment, to allow sufficient time for the scheduled treatments. If you arrive late for your appointment Novella and Co reserves the right to shorten your treatment time or if there is not enough time to render your treatment, we reserve the right to cancel your appointment.
Refunds and Returns: Products purchased by you are only refundable and returnable in conjunction with our “refund and returns” policy.
Medical Conditions: Novella and Co reserves the right to deny any individual with an underlying medical condition access to certain in salon offerings due to the risks associated with performing such treatment. It is mandatory and your own responsibility to provide the reception and your therapist with accurate and true information pertaining to your health as well as status of pregnancy as the latter may be affected/ or affect treatment results.
Salon Cancellation policy: You are required to inform us 24 hours prior to your scheduled appointment should you need to cancel or reschedule your appointment. We reserve the right to charge you a reasonable fee should you not arrive for your appointment, and we are unable to fill the appointment time.
Right of Admission reserved: We reserve the right to ask any person to leave the salon if they are found guilty of offering, disturbing other customers or staff/owners.
Risk and Loss: Please note, you Park and Enter Novella and Co at your own risk. We will not be held responsible for any loss or damage, death, theft, injury or misfortune (“harm”) that may occur while you are in the salon. In the case where defective products were supplied to you, we will still not be held liable for any defective product supplied by us to you where Novella and Co did not know that the products were defective when we received them, or where we could not reasonably been expected Ito have known that the products were defective when we received them or to us complying with the instruction provided by a third party.